Full visibility on quality.
In real time.
Gravite is an AI-powered real-time Quality Management platform that gives customer service leaders full visibility into agent performance.
Lack of visibility
Quality is often measured on a small sample of interactions, leaving managers without a clear, real-time view of actual agent performance.
Manual and inconsistent quality processes
Manual reviews are time-consuming, scoring is subjective, and feedback reaches agents too late to be effective.
Delayed corrective actions
Quality issues are detected too late, making it difficult to act quickly at the agent or team level.
Gravite uses AI to analyze 100% of customer interactions in real time (calls, emails, chats, messages) to:
- continuously monitor quality,
- objectively measure agent performance,
- detect quality issues as they happen,
- enable fast and targeted corrective actions.
You can’t manage what you can’t see
Gravite provides real-time visibility into service quality and agent performance, allowing teams to move from reactive quality control to continuous quality management.
It helped us take a step back and analyse all the feedback we receive without all the bias we all naturally have. A true game changer!
Connect every customer touchpoint in one platform. Gravite centralizes calls, emails, chats, and social media conversations with cutting-edge speech-to-text technology, automatically transforming scattered interactions into unified, actionable insights through real-time dashboards.
Built for your team's specific use cases
Build custom quality criteria for your support team, create specific objection frameworks for sales, or design unique taxonomies for product insights. Every dashboard adapts to your team's priorities, not generic templates.
Use case 1 — Call Quality Evaluation (Full Scoring + Auto-Coaching)
Goal: Automate 80% of quality monitoring and trigger targeted coaching.
Use case 2 — Irritant Detection + Automatic Escalation
Identify root causes of dissatisfaction and assign actions to teams.
Use case 3 — Sales Opportunity Detection (Cross-Sell / Upsell)
Identify sales opportunities directly inside conversations.
Gravite has become an essential internal tool for analyzing user feedback. We centralize all the data, providing precise and unbiased analysis with AI, allowing us to make decisions easily.
Questions ? Get quick answers from your datas
Gravite’s Explore module empowers users with the flexibility to ask questions across all their data. Whether you’re investigating specific trends, uncovering hidden insights, or diving deep into customer pain points, Explore lets you interact with your data effortlessly. It’s designed to adapt to your needs, making your analysis more dynamic, precise, and intuitive.
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Join over 50+ companies already growing with Gravite.
Frequently asked questions
How secure is my data with Gravite.io?
Data security is paramount at Gravite.io. We employ robust security measures including encryption and regular audits to ensure your information is always protected.
Can I try Gravite.io before committing to a subscription?
Yes, we offer a trial period for you to experience how Gravite.io can transform your operations. Please contact our sales team to get started.
What kind of support can I expect from Gravite.io?
We offer comprehensive support including onboarding, technical assistance, and strategic advice to ensure you make the most out of Gravite.io.
What makes Gravite.io different from other feedback analysis tools?
Gravite.io stands out due to its AI-driven approach, ease of integration, real-time insights, and the ability to quickly turn large volumes of qualitative data into strategic actions.ur une raison quelconque vous n'êtes pas entièrement satisfait(e) de votre commande, veuillez nous contacter dans les 14 jours suivant la réception de votre affiche pour organiser un retour et un remboursement.
How will Gravite.io improve my customer satisfaction metrics?
By providing actionable insights and identifying pain points, Gravite.io enables you to make strategic improvements in your product or service, which can lead to an increase in customer satisfaction and Net Promoter Scores (NPS).
Is Gravite.io suitable for my industry?
Gravite.io is versatile and can be tailored to the needs of various industries including tech, SaaS, e-commerce, healthcare, and finance, among others.
How does Gravite.io prioritize customer feedback?
Our AI technology categorizes and prioritizes feedback based on your customized parameters such as urgency, frequency, and impact, helping you address the most critical issues first.
Can Gravite.io analyze data from different languages?
Yes, Gravite.io is equipped to analyze data in multiple languages, making it ideal for global teams and companies in diverse markets.
How does Gravite.io integrate with my existing tools?
Gravite.io offers seamless integration with a wide range of tools, including CRMs, support ticket systems, call transcripts, chat platforms, and more, all in under five minutes and without the need for technical expertise.
What exactly does Gravite.io do?
Gravite.io is an AI-powered insights tool that helps product and operations teams in medium-sized enterprises to streamline the process of collecting and analyzing customer feedback, identify operational inefficiencies, and make data-driven decisions to improve customer satisfaction and team productivity.