Full visibility on quality.
In real time.
Gravite is an AI-powered real-time Quality Management platform that gives customer service leaders full visibility into agent performance.
Comprehensive, Always-On Analysis
Eliminate sampling bias. Gravite continuously analyzes 100% of customer interactions to ensure complete performance visibility.
Real-Time Quality Visibility
Get instant access to quality insights. Detect trends and issues as they emerge, and act with confidence.
Powered by Advanced AI
Our AI models understand nuance and context, providing accurate, objective, and consistent quality assessments at scale.
The modern challenges of customer service
Lack of visibility
Manual, inconsistent quality processes
Reactive, late interventions
Reinventing quality management with AI
Gravite represents the new standard in Quality Management. By replacing manual audits and limited sampling with continuous, real-time analysis of every customer interaction, we redefine how quality is monitored and improved, delivering unmatched accuracy, consistency, and speed.
It helped us take a step back and analyse all the feedback we receive without all the bias we all naturally have. A true game changer!
Seamlessly connect your tech stack and unify all customer conversations in one platform.
Spot friction points instantly, improve satisfaction proactively, and turn customers into brand champions ❤️
Gravite: AI driving every action
Gravite applies advanced AI to deliver real-time, end-to-end visibility across every customer interaction. By analyzing all calls, emails, chats, and messages continuously, organizations gain the insight they need to:
Real-Time, bias-free performance
Gain continuous visibility across all channels and ensure objective performance measurement based on consistent evaluation standards.
Rapid issue identification
Detect weaknesses instantly and address them before they impact performance at scale.
Actionable quality insights
Turn insights into targeted actions with clear, data-driven recommendations.
Gravite has become an essential internal tool for analyzing user feedback. We centralize all the data, providing precise and unbiased analysis with AI, allowing us to make decisions easily.
Proactive alerting, Immediate Impact
Our real-time alert system transforms quality management from reactive monitoring into proactive action. More than just tracking performance, Gravite empowers you to respond instantly and effectively when issues arise.
Instant detection
Targeted notifications
Immediate action
Book your personalized demo
See how Gravite transforms your quality management in real time.
Frequently asked questions
What is Gravite and how does it improve quality monitoring?
Gravite is an AI-powered real-time Quality Monitoring platform designed for customer service and call center teams.
Unlike traditional quality assurance tools based on manual sampling, Gravite analyzes 100% of customer interactions — calls, emails, chats, tickets — to provide continuous and objective Quality Monitoring.
With Gravite, organizations move from reactive audits to real-time performance monitoring at scale.How does Gravite’s AI quality monitoring work?
Gravite uses advanced AI to:
- Analyze every interaction automatically
- Evaluate performance based on predefined quality criteria
- Detect weaknesses, risks, and improvement opportunities
This ensures:
- Bias-free quality monitoring
- Consistent evaluation standards
- Real-time insights into agent and team performance
Gravite transforms quality monitoring into a strategic performance driver.Does Gravite analyze 100% of interactions?
Yes.
Traditional Quality Monitoring tools review only a small percentage of interactions. Gravite provides full interaction coverage, eliminating blind spots and sampling bias.
This allows:
- Accurate performance measurement
- Early detection of quality issues
- Reliable trend analysis
With Gravite, Quality Monitoring becomes comprehensive and data-driven.How is Gravite different from traditional Quality Monitoring tools?
Traditional Quality Monitoring:
- Relies on manual reviews
- Uses limited sampling
- Provides delayed feedback
Gravite:
- Uses AI-powered real-time quality monitoring
- Analyzes 100% of customer interactions
- Detects issues instantly
- Enables proactive management
Gravite replaces static audits with continuous quality intelligence.Can Gravite integrate with our existing tools?
Yes.
Gravite offers 30+ connectors and integrates seamlessly with:
- CRM systems
- Contact center platforms
- Ticketing systems
- Voice and chat solutions
This makes it easy to centralize all customer conversations into one AI-powered Quality Monitoring platform.Is Gravite compliant with GDPR and data security standards?
Yes.
Gravite ensures:
- Servers hosted in France
- Data encryption in transit and at rest
- GDPR compliance
- Pre-processing anonymization before AI analysis
Our Quality Monitoring platform is trusted by highly regulated industries such as banking and insurance.How does real-time alerting work in Gravite?
Gravite’s real-time Quality Monitoring includes proactive alerting.
The platform automatically detects:
- Quality deviations
- Compliance risks
- Spikes in customer frustration
- Performance drops
Managers receive targeted alerts only when action is required, turning Quality Monitoring into immediate operational impact.Can we customize quality criteria in Gravite?
Absolutely.
Gravite adapts to your Quality Monitoring framework.
You can define:
- Custom evaluation grids
- Compliance standards
- Performance metrics
- Coaching priorities
This ensures that Quality Monitoring aligns with your operational goals.What ROI can we expect from Gravite Quality Monitoring?
Organizations using Gravite typically see:
- Reduced manual QA workload
- Faster issue resolution
- Improved CSAT and NPS
- More effective coaching
- Better agent performance visibility
Gravite turns Quality Monitoring into measurable business value.Is Gravite a surveillance tool?
No.
Gravite is a performance improvement and Quality Monitoring platform, not a surveillance system.
Its purpose is to:
- Provide objective insights
- Identify strengths and weaknesses
- Support data-driven coaching
- Elevate overall service quality
Gravite empowers managers and agents with actionable intelligence.